Privacy Policy
Effective Date: September 2, 2026
Twig Hair Lounge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book an appointment, communicate with us, or opt in to receive marketing communications.
Information We Collect
Twig Hair Lounge may collect information you voluntarily provide to us, including your name, email address, mobile phone number, appointment and service information, marketing preferences, and information you provide when contacting us, booking an appointment, making a purchase, or participating in a promotion.
We may also collect certain information automatically when you visit our website, including device and browser information, IP address, website activity, cookies, and analytics information.
How We Use Your Information
We may use your information to:
Schedule and manage appointments
Communicate with you regarding your appointments or services
Respond to questions and requests
Provide customer service
Process purchases and transactions
Send salon news, special offers, promotions, events, appointment opportunities, and other marketing communications when you have opted in to receive them
Improve our website, services, marketing, and guest experience
Maintain appropriate business records
Comply with applicable legal requirements
Text Messages and SMS Marketing
If you provide your mobile phone number and opt in to receive text messages from Twig Hair Lounge, we may send you recurring SMS or MMS messages regarding salon news, promotions, special offers, events, appointment opportunities, new services, and other Twig Hair Lounge communications.
Message frequency varies. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing any goods or services from Twig Hair Lounge.
You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP.
Mobile information, text messaging originator opt-in data, and consent information will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.
We may use service providers to help us deliver text messages and operate our communications systems. Information may be provided to these service providers only as necessary to perform services on our behalf.
Email Marketing
If you opt in to receive marketing emails from Twig Hair Lounge, we may send you salon news, special offers, promotions, events, and other information.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors interact with it, measure marketing effectiveness, and improve the guest experience.
We may use third-party service providers for website hosting, analytics, advertising, appointment booking, and other business functions. These providers may collect or process information according to their own privacy practices.
How We Share Information
We may share information with trusted service providers when reasonably necessary to operate our website, booking system, communications, payment processing, analytics, advertising, or other business functions.
We do not sell personal information for monetary compensation.
Mobile phone information and SMS opt-in consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of Twig Hair Lounge, our guests, or others.
Data Security
We use reasonable administrative and technical safeguards designed to protect the personal information in our possession. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Choices
You may opt out of marketing communications at any time.
For marketing text messages, reply STOP to unsubscribe.
For marketing emails, use the unsubscribe link included in the email.
You may also contact Twig Hair Lounge with questions regarding your personal information or this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Twig Hair Lounge
760-431-8989
Carlsbad, California